Sylvan Enterprises, which owns Best Friends Mobility, is a search engine optimization internet marketing company that sells derma-brasion kits, body armor, metal detectors and dog wheelchairs - all made in China. Their high rankings in the organic search for dog wheelchairs is based on the number of blogs they write to drive people to their dog wheelchairs site. Google has no way of knowing how legitimate any company is, but the position on the search engine lists is determined by how often Google's robots come across links to a particular site.
Eddie's Wheels found out the hard way that fast and cheap is not best. This is a photo of a cart she purchased from this company on E-bay. It is a knock-off of several different styles of cart - with a soft vinyl rear harness suspended over a bent steel tubing frame. Wheels are rollerblade wheels, mounted on non-stainless, rusty nuts and bolts, with a sharp edge that could easily tear up a paralyzed dog's legs. The top of the cart is held together with hose clamps, with sharp metal edges to keep the harnesses from sliding around. This cart weighs 2 lbs. 6 oz, for a dog that weighs that 6 lbs., while the Eddie's Wheels cart built for the same dog is a full pound lighter.
Dog Wheelchairs Center (aka Best Friends Mobility) is on the left, Eddie's Wheels on the right. Eddie's Wheels cart is made of lightweight 1/4" diameter aluminum round stock with machined fittings, stainless steel set screws and closed cell foam padding.
It is disheartening, as a manufacturer of a high quality product made in the USA, that we have to compete with marketing companies whose only interest is in sales and profits. The consumer needs to take the time to do research and find out exactly what they will receive as product.
- Call the customer service line and insist on speaking with a person knowledgable about the dog wheelchair.
- Ask questions about weight, adjustability, manufacturing defects (the cart in this photo has a safety pin in the front harness, and crimp marks on the bent metal ).
- Is there someone at Best Friends Mobility who can assist you if you need advice about how to adjust the cart for your dog?
- What if your pet rejects the cart? What is your recourse? This company has already engendered a Facebook page called Refund Please. Don't be fooled by Google rankings !