Dog Wheelchair Center Carts - Another Cheap Cart made in China

One has to wonder about a company that would use a photograph of another company's product on their masthead. For at least a year, Dog Wheelchairs Center, AKA Best Friends Mobility,  was using a photo of a dog in an Eddie's Wheels cart on its masthead;  now it has been replaced by a  photo of a dog in a Doggon -style cart.

  Sylvan Enterprises, which owns Best Friends Mobility, is a search engine optimization internet marketing company that sells derma-brasion kits, body armor, metal detectors and dog wheelchairs - all made in China.   Their high rankings in the organic search for dog wheelchairs is based on the number of blogs they write to drive people to their dog wheelchairs site.   Google has no way of knowing how legitimate any company is, but the position on the search engine lists is determined by how often Google's robots come across links to a particular site.

A recent customer of Eddie's Wheels found out the hard way that fast and cheap is not best.  This is a photo of a cart she purchased from this company on E-bay.  It is a knock-off of  several different styles of cart - with a soft vinyl rear harness suspended over a bent steel tubing frame.  Wheels are rollerblade wheels, mounted on non-stainless, rusty nuts and bolts, with a sharp edge that could easily tear up a paralyzed dog's legs.  The top of the cart is held together with hose clamps, with sharp metal edges to keep the harnesses from sliding around.    This cart weighs 2 lbs. 6 oz, for a dog that weighs that 6 lbs., while the Eddie's Wheels cart built for the same dog is a full pound lighter. 

                                          A rusty, sharp bolt holds a roller blade wheel to the steel frame.

Dog Wheelchairs Center (aka Best Friends Mobility) is on the left, Eddie's Wheels on the right. Eddie's Wheels cart is made of lightweight 1/4" diameter aluminum round stock with machined fittings, stainless steel set screws and closed cell foam padding.

It is disheartening, as a manufacturer of a high quality product made in the USA, that we have to  compete with marketing companies whose only interest is in sales and profits.  The consumer needs to take the time to do research and find out exactly what they will receive as product. 

• Call the customer service line and insist on speaking with a person knowledgable about the dog wheelchair. 
• Ask questions about weight, adjustability, manufacturing defects (the cart in this photo has a safety pin in the front harness, and crimp marks on the bent metal ).  
• Is there someone at Best Friends Mobility who can assist you if you need advice about how to adjust the cart for your dog? 
• What if your pet rejects the cart?  What is your recourse?  This company has already engendered a Facebook page called Refund Please.  Don't be fooled by Google rankings !

Exploiting one dog's tragedy - How WalkinWheels tried to trash Eddie's Wheels reputation

Lots of people have heard the story of  Lucky Feeney, the disabled dog whose Eddie's Wheels dog wheelchair was stolen from in front of his house in Roxbury.
  The news hit the media and immediately Mark Robinson, from Handicapped Pets saw an opportunity he could exploit to make himself a hero and donated a WalkinWheels cart to Lucky.  Since these made-in-China, comes in a box, one size fits all, wheelchairs required no information, engineering or assembly, he was right there the next day with a cart for Lucky.  His PR department made sure there was media there, but even then David Feeney and Lucky did not want the WalkinWheels.
Unfortunately for Mark Robinson and Lucky, the cart didn't work for Lucky, because Lucky is weak in the forelimbs and his disabilities were not addressed by the WalkinWheels.   David Feeney tried to return the WalkinWheels, but they refused to take it back.  A representative offered to put front wheels on the cart, but David, who teaches physics, told him that their design could not and would not work.  He was unwilling to put Lucky through any suffering to help them figure out how to engineer a cart for him.

In the meantime, Eddie's Wheels was already building Lucky a new cart at no expense to David Feeney.  Unfortunately the media got this one wrong.  Lucky's  custom counterbalanced Eddie's Wheel cart was sent to him and he's back to wheeling around the streets of Roxbury.

Fully Adjustable Walkin Wheels Fails where Eddie's Wheels succeeds

19. Mar, 2011 4 Comments

Bailey, a 5 year cocker paralyzed from disc disease, never gave up

When Kim Pevey called us to make an appointment for an evaluation for Bailey, she had almost come to believe that Bailey would never be able to use a dog wheelchair.  They had purchased a Walkin Wheels from Handicapped Pets and Bailey had been unable to move in it.  They had even visited Handicapped Pets office in the hopes that they would be able to adjust the cart somehow to make it acceptable for Bailey.   But nothing they did, including the addition of front wheels, worked for Bailey.  He just kept falling down or rolling backwards.
But the Peveys did not give up on Bailey just because they gave up on the Walkin Wheels.  Both their vet and the hydro-therapy practitioner told them to call Eddie’s Wheels.  When they arrived Bailey was a squirmy energetic little cocker, full of life and energy, but not alot of strength.  He had apparently had multiple disc compressions that had affected both his front and rear legs.  We were able, however, to try him out in one of our used carts, and with me holding the yoke off his shoulders, he took right off wheeling around the showroom.  We decided to build him a counterbalanced cart.  That would compensate for his weakness in the front legs and allow him to rebuild his strength and muscle mass in his front legs and shoulders.
Two weeks later, Bailey and the Peveys came back for his custom cart fitting.   In the meantime, Kim has been doing acupuncture and massage, putting his little body through passive range of motion exercises at home.  He had actually gotten longer since the time we measured him – a phenomenon we see very often (which is why we build several inches of length and height adjustment into each cart).  Bailey had gotten so much longer that we made frame extensions on the spot for him.  See his fitting here:

The combination of Bailey’s spirit and his family’s faith in his ability to heal is very inspiring.  We’re so glad that we were able to help him and look forward to hearing  of his progress now that he’s mobile once again.

Dogs and their owners prefer Eddie's to Walkin Wheels

Leslie,
I am very overdue at reporting in on Katie and her Eddie’s wheels…sorry!  The quick answer is that she LOVES them!!!  Katie’s whole face lights up and body starts wiggling “big time” when she sees her wheels as she knows she’s about to go for a spin.  I guess the hospital even used Katie to encourage other dogs to use their wheels and soon she had them racing the halls with her!  Yay Katie…nothing gets her down for long and she brings out the best in everyone…  :-)
My husband and I (both architects) are very impressed at how incredibly well made/designed and light Katie’s Eddie’s wheels are compared to the Walking Wheels.  I am thrilled because it is much easier to get Katie in and out.  :-)  At this point she can stay in them for about 2 hours at a stretch depending on what we are doing.  Now Joseph (our son) and I want to invent a cushion so she can lay down while she’s in her wheels and then be able to stay in them for longer.  We may need to invest in booties as well as the sidewalks/streets are getting hot with the season changes.
We had a gorgeous Spring day on Palm Sunday so we went for a family walk  on a local walking/biking trail.  I brought my camera and took a couple short videos which I’ve put together into one video and posted it on the Katie’s Flickr set. http://www.flickr.com/photos/wheatenphotos/sets/72157625830695193/with/5408167161/ This time my handsome assistant is my husband, Gary as Joseph was happily flying ahead on his scooter.  We met all sorts of people and their pups and I have to say I was very impressed as most dogs weren’t phased by Katie’s wheels.  The owners were a bit more hesitant and even apologetic with their curiosity.  We spoke with one couple at length as the woman said she had just seen something on TV about carts for animals and was fascinated to see one in person.  She was amazed at how natural and happy Katie appeared.   This past Saturday we took Katie to Petsmart were she continued to be a great ambassador for “paw challenged” dogs.  We love spreading the word about Eddie’s Wheels!
The McKees

Dog wheelchair comparisons by a doxie owner

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14. Jun, 2011 4 Comments

A testimonial from a client who has tried 3 different carts!  She got it right the last time – with Eddie’s Wheels!

When my Dachshund became disabled from ruptured disks and 2 surgeries that were not successful, I was lost and devastated.  I had never been faced with a situation like this.  I didn’t even know there was such a thing as a wheelchair for a dog…  So I went on a search to find him one.

I was very unsuccessful and lost a lot of money..  I first tried one I discovered online from doxicart, and that wheelchair was also made specifically for my dog’s measurements.  When I got it, it was just awful.  He really couldn’t even use it.

 

This is the one of the Doxicart. I had to completely tear this whole harness apart and re-sew it to keep it up.. My husband had to take the wheels off and grind wheel frame down so I could lower the back to fit him right... Only way to adjust. What a disaster... The seat is attached with plastic tie wraps.

So I looked into Handicappedpets.com and read and read and read.  I thought that since this cart was so adjustable in every way, this was the one for me.  So I finally purchased one from them.  When it came it took me days to just put it together.  It came with a video so I watched it several times.  I finally got it put together to fit Barney.  The first thing I noticed is how heavy it was.  The box it came in says it is only 3 pounds.  Well, that right there is the first “non-truth”…  Barney’s Walkin Wheels cart weighs over 4 pounds (I weighed it).  The next thing is it comes with a harness that you have to put on the dog first and then put your dog into the cart and then connect the harness onto the frame.  And if you are not really careful, you can pinch him which I did and really felt bad.  That made him not want to even get into it anymore.

When I first put him in it, he just stood and looked at me like he was froze in it and he looked scared.  I couldn’t even get him to go for a little walk with me at all.  All and all, he just hated his cart.  It was so heavy for him to pull.  He looked like he was trying to pull a wagon, a heavy wagon.  When he would start to walk in it he would have to use both his front legs together to literally hop to get started and he would be so out of breath by the time he made just a few steps.

 

Dragging this cart earned it the nickname of "The Anchor". The harness would not stay up without being tied on with a shoelace.

The most aggravating thing was the harness that went around his chest.  He could only make a few steps and the strap would fall down around his legs and he couldn’t move.  I tried so many adjustments like changing the belly strap and making it higher upon his chest until it was almost around his throat and it still wouldn’t stay up.  I called Handicapped Pets and she told me there was another Dachshund that had one of their carts and he had the same trouble.  I was told to tie a SHOE LACE from the front strap to the back strap that went across his shoulders.  That also did not work..  She told me that they had their designers redesigning that harness so it would  not fall down and I was put on a waiting list.  (which I am sure I will never get a call).

Their carts are the same prices of Eddie’s Wheels carts, and Walkin Wheels are made in CHINA.  So I started looking again on the internet and I found Eddie’s Wheels.  Right off I I really loved the look of them, the way they were built and especially how they went around the shoulders..  I called Eddie’s Wheels and even asked if they had any problems with the strap falling down around the legs.  She said “oh no, our carts cannot do that”.

I talked to my husband about purchasing yet another cart for our little Barney.  Since this was going to be my THIRD cart I had already spent almost $500.00 at that point on carts, so I was reluctant to purchase another one.   So my wonderful husband told me to go ahead and get it for him and when the cart came I  was soooooooo impressed.  I only had to make very minor adjustments to it, I put Barney in it and he just really took off.  From taking it out of the box to putting Barney in it was only a very few minutes.  Now when he walks he don’t have to hope on his front legs to get the cart moving and he is just so much more comfortable in Eddie’s Wheels. We walked twice as far today and he didn’t give out like he did in Walkin Wheels.

 

Lightweight, easy to use, dog approved - Barney's finally on a ROLL!

I would very, very highly recommend if you are looking for a wonderful  wheelchair for your pet, purchase an  Eddie’s Wheels wheelchair.  It will save you a whole lot of aggravation for you and your pet if you purchase yours from Eddie’s Wheels.    You will LOVE it.  I call Barney’s cart now his “Cadillac… ”  Thank you so very much Eddie’s Wheels.

Regards

Gerry DePalma

Mark's Dog Blog: Eddie's Wheels Fundraiser

Mark's Dog Blog: Eddie's Wheels Fundraiser